Terrible Customer Service and *********** Driver

Parcel Arrived in SA on Tuesday 19 December and the first Attempt was on Wednesday the 20th. After attempting to deliver, the driver said “Suburb does not match address” but never tried to contact me. I called the same day and they confirmed that the address and suburb was correct even when they search on Google. It is the 29th of December and the driver still says “Suburb does not match address after 6 attempts and no effort to contact me. Even after I have called support every single working day since the first failed delivery attempt, I am still left with no resolution as to why the driver won’t deliver the parcel.

This is by far the worst courier company to work with and they need to rethink their customer service structure. Call center staff cannot get in contact with the warehouse and everything takes 24-48 hours to escalate. There are no managers and there is no way to get in contact with the warehouse. For any other courier company, there are different levels of support, and when something is escalated, the next level of support phones you to try and resolve the issue. From Buffalos side, you are stuck speaking to *********** call center staff who do not really care about helping the customer.