Temu Returns Missing – Contradictory Responses from Buffalo

Temu Returns Missing – Contradictory Responses from Buffalo

I returned 8 Temu parcels via MHG Couriers on 4 September 2025. MHG has provided proof that these parcels were officially handed over to Buffalo.

Yet Buffalo has given me contradictory information:

First, they confirmed in writing that my parcels were in their system and “in transit.”

Less than an hour later, they told me the collections were “cancelled” and that I must open new return requests.

This is unacceptable. How can parcels exist in your system one moment, and then be “cancelled” the next? Customers are left without goods or refunds while couriers pass the blame.

I need Buffalo to urgently clarify where my parcels are and take accountability. If no resolution is provided, I will escalate to the National Consumer Commission and lodge a ******** complaint of theft with SAPS.

This is not the first time. Constantly this happens. If they cannot provide a proper service they should state that.