TEMU RETURN NOT COLLECTED

I requested a TEMU return on 4/2/2025. When I enquired +- 1 week later why the return was not collected, I was informed that the collection was assigned to a driver on 5/2/2025 but he did not collect because he was not "coming to my area". I was told that it would be escalated and that it would be collected within 7 to 14 days. When I called in today 19/2/2025 I was informed that there is no escalation on the system. Tinyiko who assisted me today finally did an escalation on my behalf. I am going to run out of time for the return according to TEMU policy so please collect ASAP.