1 reviews | Active since Jan 2013
Temu cannot get orders delivered through Buffalo
Buffalo moved their services from Hyphen to MustangPay for Temu orders. they have not properly set up their link into the Banks for verification which means the payment fails. I called Buffalo today at 8:36 and was told to use another medium of payment as they havre issues. When i told the that i am going to escalate this to Temu to have the Buffalo account closed , her response was thats OK. Its nice to know that your staff actually doesn’t care about the revenue of the company. I was told again to use another medium of payment after which i asked why Buffalo was making their problems my problems the call centre agent abruptly put the phone down in my ear. I am sick of tired of logistic companies who cannot get their IT right. Surely when you implements a new solution to the public it is tested properly to ensure that all interfaces work. It would also be advisable to train your call centre agents on how to manage upset clients. And one more thing your WhatsApp BOT is useless..the scrip is to narrow and this just infuriates people more. If i could grade you a zero i would. Your service is not even below par its worse. And to think i promoted Buffelo not to long ago. My bad.
According to our system, your parcel has been successfully delivered. Could you kindly confirm receipt?
Regards,
According to our system, your parcel has been successfully delivered. Could you kindly confirm receipt?
Regards,
