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Nikita E
1 reviews | Active since Nov 2023
10 Jun 2024, 10:26
STOLE MY PARCEL!
I have been waiting for my parcel for more than a month, I have contacted these people via telephone, Live chat, WhatsApp, email, Facebook and instagram and I flat out get ignored. The tracking is useless as the parcel keeps getting wrongly returned to the warehouse. I have not had 1 delivery attempt at my delivery address, no calls no nothing! This morning they have the audacity to send me an sms saying BUFZA***YQ delivery failed - reason: wrongly returned to warehouse and that I need to pay an additional R56 to have my delivery reattempted! Buffalo is a joke, a **** and *******! If I had a choice I would rate them all including staff members a 0
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Replies (3)
Buffalo Couriers's replyOfficial
10 Jun 2024, 10:44Thank you for your message. We understand your frustration and we apologize for the inconvenience caused. We have asked an agent to contact you. BIL
Buffalo Couriers's reply10 Jun 2024, 10:44
Official
Thank you for your message. We understand your frustration and we apologize for the inconvenience caused. We have asked an agent to contact you. BIL
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Nikita E's updateReviewer Update
10 Jun 2024, 10:51I have been on the line with your customer service since 9 this morning my calls are dropped and manager request declined. I have just gotten off a call with a representative from the national consumer protection complaints department for Cape Town. I have reported you and have all the proof of my attempts and R600 customs paid to Buffalo as well as my tracking history and the texts messages you are now requesting more money to deliver my parcel which you have had for more than a month (since 8 May 2024). So unless my parcel is getting delivered today I am not interested in what your agent has to say.
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Nikita E's update10 Jun 2024, 10:51
Reviewer Update
I have been on the line with your customer service since 9 this morning my calls are dropped and manager request declined. I have just gotten off a call with a representative from the national consumer protection complaints department for Cape Town. I have reported you and have all the proof of my attempts and R600 customs paid to Buffalo as well as my tracking history and the texts messages you are now requesting more money to deliver my parcel which you have had for more than a month (since 8 May 2024). So unless my parcel is getting delivered today I am not interested in what your agent has to say.
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Nikita E's updateReviewer Update
10 Jun 2024, 14:08I received a call from Buffalo’s agent this morning I explained that no delivery was attempted on the 7th the parcel was returned to the warehouse wrongly as per BUFFALO TRACKING, NOW I GET A CALL FROM YOUR IVR SYSTEM TELLING ME TO PAY FOR MY PARCEL TO BE DISPATCHED?! I am not paying a cent REFUND MY R600 THAT I PAID FOR CUSTOMS OR DELIVERY MY PARCEL OR STOP HARASSING ME FOR MORE MONEY! I HAVE RAISED A FORMAL COMPLAINT AGAINST BUFFALO WITH THE CONSUMER PROTECTION THIS MORNING WHICH IS BEING INVESTIGATED AND THIS WILL BE ADDED TO THAT LIST OF COMPLAINTS AGAINST BUFFALO
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Nikita E's update10 Jun 2024, 14:08
Reviewer Update
I received a call from Buffalo’s agent this morning I explained that no delivery was attempted on the 7th the parcel was returned to the warehouse wrongly as per BUFFALO TRACKING, NOW I GET A CALL FROM YOUR IVR SYSTEM TELLING ME TO PAY FOR MY PARCEL TO BE DISPATCHED?! I am not paying a cent REFUND MY R600 THAT I PAID FOR CUSTOMS OR DELIVERY MY PARCEL OR STOP HARASSING ME FOR MORE MONEY! I HAVE RAISED A FORMAL COMPLAINT AGAINST BUFFALO WITH THE CONSUMER PROTECTION THIS MORNING WHICH IS BEING INVESTIGATED AND THIS WILL BE ADDED TO THAT LIST OF COMPLAINTS AGAINST BUFFALO