Still waiting for parcel to be picked up from me since 5th June 2024 (return package)

I am so angry, disappointed at the level of disrespect, stinking bad service. I logged a return ticket from Shein order on the 5th June, Buffalo has not picked the item up to date. I have spent so much money on airtime since then, calling them every week twice a week and holding for long. I get the same reposne all the time that on their system it SHOWS THE DRIVER PICKED UP THE PARCEL FROM ME - VERY STRANGE I STILL HAVE THE PARCLE WITH ME AND MY REFUND WILL NOT BE PROCESSED BY SHEIN IF THEY DONT HAVE THE PARCEL WITH THEM. I KEPT BEEN TOLD THEY ESCALATING THE MATTER TO THEIR MANAGER YET ANOTHER WEEK HAS COME AND GONE. Buffalo don't seem to care about the clients why is the driver being called asked why he logged this as picked on the 8th where else today its the 31st July and still with me, Why are the drivers allowed to ***** the system? I don't know what to do anymore. Buffalo you have respect for your clients at all. Infect 0 customer service. IF you cant pls alert Shein to distribute this to another courier company that wants to work and honour their client!