Still waiting for my delivery

Am still waiting for my order. Jody jooster sent an email saying the consultant will call me back in 48 working hours , but I don't understand why would they say I received my order without delivering to me Dear PRUDENCE MASHELE. Please click http://dw.dpdl.co.za/5gp869w to confirm that you have received your waybill BUFZA***YQ from DPD Laser, no sense of egency , no body wants to be accountable