So unprofessional!

Buffalo was meant to pick-up my Temu order for a refund. They say they'll call you to agree on a time/day of delivery. They don't. The first time their driver came, I wasn't home. The second time he came, I wasn't home but had arranged for my helper to be there. I opened the gate remotely. I get home at the end of the day and my helper tells me noone came (I live on an estate). So this man came to the gate but didn't drive in! Then I get told I have to rebook this pickup because on the two instances they came to collect, I was home?! I rebook, Temu confirms they've reloaded the transaction and I still haven't received communication from Buffalo.