Shockingly poor service

This is the worst courier company I have ever come across. When calling customer service, attendants on the line are rude, condescending and give robotic answers that are unhelpful and extremely frustrating. I have spoken many, and this is a consistent pattern. Attendants give robotic answers (no, I’m not talking about the initial automated response) and stubbornly refuse to engage in any lateral thinking to assist in solving a problem. I am also starting to suspect that buffalo delivery deliberately fails to deliver (pretending that they made an effort to contact you) so that the customer has to pay for a second delivery. Because each time there is a ‘failed delivery’ there has been no fair attempt to inform me that my package has arrived.