Shein/Buffalo Logistics- bad service

Ordered 16 items on the 10 December 2022 and paid R2,324. The parcel arrived at customs on the 16 December 2022 and I received the SMS to pay customs which I did on the 18 December 2022 ( I have proof of payment). It is now almost 3 months, and my parcel is still at Buffalo Wearhouse. I sent countless emails and other response Dear Clients "We currently offline for the moment as we having network problem in our area due to maintains that are being done. Buffalo international humbly apologize for any inconvenience that has been coursed. Kindly use our website to track your parcel for the moment. Kind regards (06/03/2023)" Regardless of countless email sent which I have proof and even sent one to cancel my order and refund me my money, no response from them. It is now almost 4 months. This is no longer a delay it is a bad service. That need me expose SHEIN/BUFFALO for their incompetence in the retail industry and online shopping.