Shein uses Buffalo to courier thier orders, Then Buffalo uses DPD Laser, Right now Dpd is unable to deliver my order, i dont know for what reasons, then when i call Bufallo to enquire, they could not careless, they guy just told me to wait

Shein uses Buffalo to courier thier orders, Then Buffalo uses DPD Laser, Right now Dpd is unable to deliver my order, i dont know for what reasons, then when i call Bufallo to enquire, they could not careless, they guy just told me to wait. Though i m receiving sms from dpd that my order is out for delivery, the order is just not reaching me,