Shein Order Delay due to Buffalo Logistics

Placed an order with Shein 10 days ago. I received communication from Buffalo stating that I need to pay duties which I did within 1 day. Since then, the status of my order has not been updated for over 1 week.

Following this, absolutely nothing has happened. I have tried to call them but it seems as if it is absolutely impossible to speak to an actual human. No one picks up the phone, you can stay on hold the entire day. I have sent through the POP and tried to do so through the many different channels that they offer, but have still received no response.

All I want to know is where my parcel is, the tracking system on the website is not useful.

They state that they have a Whatsapp line which you can use to receive a "quick response". Tried this many times and haven't gotten a response in over a week.

1. Still haven't spoken to a human. 2. Still haven't gotten response over email. 3. Still no response over their "quick-response" Whatsapp line. 4. Still no update on my order.