Shein and Temu - Please replace Buffalo International Logistics - Bad service

I have never been so disappointed in a courier company like I am currently. I am actually without words to how I feel, but here I go.

I ordered Shein for my mother, as she did not trust the process. Her first experience is not going well and she asked that I remove the app for her. She will never get to wear the shirt she found so beautiful on Shein, nor the gloves to warm her hands this winter.

I did everything to find out why Buffalo was unable to find the address where they delivered many times before and why they could not get hold of me on my phone, which is always by my side, and did not receive calls. I received a message yesterday saying after the 3 unsuccessfully deliveries they are sending my package back to Shein. No driver contacted me or was at my work address where the package must be delivered.

Buffalo International Logistics is not just *****ing my package but also my passion for online shopping. They will be the reason why I will not trust online deliveries anymore. They have not updated the Shein app in a week now. For all I know they are wearing my moms stuff.

Buffalo, must also check the quality of your lines (bad quality) and the service of WhatsApp, Email, and your online feedback, seems to not get feedback on one of these platforms.

When someone asks that a manager call them back because the agent can't assist, we don't want to hear it's a call center we can't do that. You have an obligation to your client "Shein and Temu". Please call me.