SHEIIN / Buffalo International Logistics

Hi,

My experience with Buffalo International Logistics has been terrible. I made a purchase from SHEIN on the 27 March 2024. I was requested to pay custom fees for the parcel to be released and delivered. I did this and was notified the package is being released and it's on its way to me.

on the 8th of April I received an email stating my parcel has been successfully delivered but I did not receive anything. I was not notified by Buffalo that my parcel is being delivered. I did not sign for anything, and I was not called by any courier person to inform me that my parcel is being delivered.

I then called Buffalo International to follow up on what was happening, and I have had no feedback no answers no nothing. I've been emailing them as well and there has been no response whatsoever. I've been making contact with the call center, but no one has an answer. It's been escalated numerous times and every time I get told I have to wait 48 hours for feedback. it's been 8 days and I have had no feedback, no contact, absolutely nothing! If I don't call in to follow up, then no one will let me know what is happening! I want to know what happened to my package or I'd like a refund! This is unacceptable. I have given the correct information for my delivery, so I don't understand what the issue is.

I called in on Friday 12th April again to follow up and I was told my package has been retrieved and it will be delivered on Tuesday 16th April.

Today I called in to the call center again and spoke to a consultant and I was told they have no track of my package? They notice it has been escalated and they will add an additional escalation. So, I am very confused as to what's happening.

I would like to know what's happening?

It's really frustrating to be honest.

Communication is key!