Shameful Business Operation - Buffalo International Logistics

My parcel has been laying in their warehouse for 16 days. I phoned them numerous times for delivery. They even sent me an SMS with a delivery date, that they did not honor. I am disgusted with their lack of delivery urgency VERY BAD SERVICE! Tracking Info: BUFZA***YQ via South Africa Direct Mail Expected delivery date: 2021-05-11 22:31:30 Apr 26, 2021 08:37 In Delivery,being sent by Paballo Mokele Apr 13, 2021 14:46 Inbound Manifest to hub Apr 13, 2021 04:43 Tax Paid Apr 10, 2021 14:05 Send the tax noticewaiting for payment 1 time Apr 10, 2021 13:35 cleared Apr 10, 2021 13:05 At the Destination Apr 08, 2021 20:30 Int'l Shipping...() Apr 07, 2021 16:00 Clearance(CN) Apr 06, 2021 22:04 Out of warehouse