Service that will make you cringe.

My wife ordered a parcel from shein. She paid the customs to buffalo who didn't update the status their side and now shein says they will refund us because they think we didn't pay the customs. we need to get a refund for the customs from buffalo. We got a refund request form which we completed and sent through the proof of payment which we got from their site. They are now saying their own proof of payment isn't sufficient. We got emails saying they have to now destroy the parcel because it's been standing for 3 months even though the order was placed a month ago. We have asked for our query to be escalated and they gave us a reference number but now they say they don't use reference numbers. Also they tell us to send the docs to *** but today they say that email address doesnt work. Also we paid the customs on their website but they are asking us for proof of payment?

This is the worst service ever and the people are stupid *********** idiots who cannot answer a simple question. Total horse **** service.