Service is Appalling

Theeee worst company in history of logistics companies I swear. And I think the main issue is in South Africa. I ordered something on the 28 of December and updates were coming in smoothly when the parcel left China up until it arrived in South Africa. The last communication I got was on Friday 7 January to say parcel was cleared from customs. It’s 5 days later and there hasn’t been any communication since, and I’m yet to receive my parcel. I’m so disappointed and highly disgusted with this company