****med by buffalo

I places an order eith shein in October 2021, paid customs in November 2021 and up until April 2022 my parcel had not been delivered. Eventually I contented shein and demanded a refund which I got thankfully. However buffallo and it's call centre has been giving me the run around about refunding my customs. I was told to send my proof of payment on their whatsapp line-***. Proof of payment was sent on the 17th of April 2022, to date I have not received an acknowledgement that my query is being attended to, and you guessed it, no refund as well. Their call centre agents are also professionally trained to lie to us as well because you just never get a straight answer, if you challenge the info they give you they just cut your call. I've used shein before and got my items late, but I atleast got them. This was my second time ordering from shein and it was the biggest mistake of my life. All i can say is I'd you order from shein you do so at your own risk. Am so dissapointed with the service I got and continue to get. They have failed in logistics, but are a success at ripping people off.