*****s

Probably the worst customer care I have ever received in my life! I accidently deposited money into Buffalo International Logistics account on the 19th of April 2024. I immediately called the JHB office, and explained my mistake, and enquiring what I must do to get my money back. I completed a refund form, and submitted the claim on whatsapp and via email, together with my proof. Since then, I've called every 3rd day, asking about when I will get my money back. every time I get a different answer, with promises that the manager will call me back within 30min. Today is the 7th of June, and up and till today, I havent received any feedback in regards to my money being paid back. I called them two days ago, and insisted to speak to someone that can give me answers, and after holding the line for 30mins, I was told my money will be available yesterday, the 6th of June. no money has been paid back. I called them again tis morning, and again was told i cant speak to anyone except reception,, and again that they will escalate my issue. like every single time since the day of the deposit. I've begged, cried, pleaded with this company, and they absolutely just don't care to call a customer back, or give any real answers. I will never order form Shein or Temu again, due to tis company..Its not like I owe them money, I just want the money back which is not theirs. the sad part is, its only R400. after this review, I'm going to the newspapers and Carte Blance, because this is not acceptable.