Ruined little girls birthday

In addition to the my previous post of about 7 months ago, I have more to add about the absolute disappointing services or lack there of from Buffalo.

I so wish there was an option to give no stars at all.

I ordered items on 13/03/2026 the items arrived in SA on 24/03/2026 according to my supplier it was transported form the Airport DC to who only knows where on 26/03/2026 and guess what it is still in transit more than a week later. I have tried calling and emailing to get a bit of feedback to no avail, got an automated email stating my enquiry will be dealth with within 24hours well it is already more that 48hours and nothing. So this morning 03/04/2026 I get an email from my supplier stating my package is being held by customs, documents are required, this is a first. Giving it is a public holiday I can understand not getting an answer today or even over the long weekend but the lack of communication or feedback from Buffalo is disappointing and disgusting. I have a birthday present as part of my order for my little one ordered well in advance to prevent disappointment with delays but now it seems like disappointment is inevitable due to bad service and lack of being able to delivery their services appropriately and correctly.