Rudeness and impossible to work with

Driver by the name of Avaoid Khoza (which I believe is not his original name) his numbers are *** came to deliver my parcel and was couldn’t hear him know because I am ill and heavily medicated, I try to reach out to him to see if he has left the complex, he mumbled something and then hanged up my call. He’s been ignoring my call since and I don’t know now if he’ll deliver my parcel or not