Rude driver with a attitude

Driver delivery The driver calls to let me no he is at the gate, I answer" I can hear him in the background, but no response, he calls me back 2 minutes later telling me he has left. He is on the hiway but from my house to the hiway is about a 10min drive. I tell him that then he tells me its not his problem. So now iv spent almost a hole morning to contact bufflo support but no response and I think there service is pathetic as you cant get hold of anyone any you get shunted around from what's app, to ai bot to email but they can't even respond. I personly feel that there service is terrible and that it's a new **** the doing so we pay double for delivery they can't take accountability for the **** service they provide because temu can't find other logistic companies to do a better service unfortunately.