Rude and unprofessional driver

Hi I have a complain, this driver( +***2) has my parcel(BUFZA7NC03382VHYQ).I see that the report of my parcel status says that the was no one one but I was,he called asking for directions but didn't give me a chance to direct him because he was screaming and impatient with me.He was rude and cut me off everytime I tried to give him directions. He even ended the phone call while I was still speaking. He doesn't know what customer service is ,he lacks human decency.I tried emailing and calling the company but the was no response instead I have to schedule another delivery which I have to pay fo