Ridiculously Poor Service

If I could give a 0-star rating, I would have certainly done so. Your service is beyond terrible. I have ordered numerous packages from overseas, every time a very smooth process EXCEPT when BUFFALO LOGISTICS are the designated logistics provider.

In one day I spoke to three different agents in your call centre, each giving me a different story, one even not giving me the same information as stated on the website when I tracked the order.

From the three options to contact you, each one is more useless than the next. * Live Chat service on WhatsApp is most definitely not live - why then does it take hours for an agent to respond? * Responses on email are generic - you cannot use generic or scripted answers, you are dealing with people. * Your call centre agents are some of the worst I've delt with - they are exceptionally rude and simply cannot resolve a query. They are certainly not equipped and trained to deal with customers, much less dissatisfied and unhappy customers.

Your communication with customers is non-existent.

I read your Mission, Vision and Values on your website.

VALUES: Your customers' needs are most definitely NOT at the centre of everything you do. Your customers are not treated fairly (as evident in the more than 4000 1-star reviews on Hello Peter only). How are you driven by a strong sense of purpose and passion and committed and dedicated to go above and beyond to achieve results if so many of us are experiencing this level of service?

VISSION: You are certainly not going to become the preferred and largest China-Africa logistics brand if this level of service is to continue.

You have some serious competition as a logistics provider, specifically for regular people buying from China on platforms such as Shein and Temu.

Your competition has, without fail, delivered my packages in ONE THIRD of the time that you have.

My latest parcel has been at your warehouse since 23 October 2024, an entire week. There is no reason for it to not be delivered by now.

I was prepared to come pick up my parcel at your warehouse. I have however been refused that option.

It's ridiculous; if you cannot fulfill your end of the deal, I should at least have the option to do it myself, as it is my property that is currently in your hands.