Return/Refund

I am writing to express my disappointment and frustration with the return and refund process for an order I placed with Shein. I believe it is important to bring this matter to your attention in the hope of finding a resolution.

On April 29, 2024, I initiated a return request for items purchased from Shein. According to your policy, I was informed that a representative from Buffalo Logistics would contact me within four working days to arrange the collection of the return items. However, despite the specified time frame, I did not receive any communication or contact from Buffalo Logistics.

Concerned about the lack of progress, I took the initiative to contact Buffalo Logistics directly. I was informed that a driver had been allocated and that I would receive a call for collection. Unfortunately, no such call was received, and to my surprise, almost a month has passed, and I still possess the return items.

I recently reached out to Buffalo Logistics again to inquire about the status of the collection. This time, I was informed that a case was logged, and I would receive a follow-up within 48 hours. However, the stated time frame has expired, and I have not received any feedback or contact from your team.

It is important to note that I am only allowed a month to return the items for a refund. Given the delays and lack of communication, I strongly suspect that there may be intentional negligence in collecting the return items, potentially resulting in the forfeiture of my refund