Returned parcel missing- unhappy client

I was very impressed with how my delivery was done, it was very quick and they updated the tracking every day.

Upon receipt of my order I realised that I needed to return some items and so I logged a return on my SHEIN App. On Friday 19 September 2025 a driver from Buffalo came to collect the return. To this day nothing has happened, it seems the parcel was never collected. I have tried all their contacts to try and understand where my parcel is but they keep saying that they will send a driver to collect. I have explained so many times that it was collected and nothing has happened since then.

The support on email does not even bother to read what I write as the response is always the same. I am also in contact with the driver and he tells me that he did drop the package, the issue might be the system.

I just need my parcel returned and if they cannot then bring it back to me then I can facilitate the return with SHEIN directly. I am very disappointed and unhappy as I have never had issues with this business before.

Please look for my parcel returned to you and update your system so it can be shipped or you return it to me.