RETURNED PARCEL COLLECTED BUT NOT LOGGED ON THE SYSTEM

My name is Siphokazi Qika, and returned a parcel with Buffalo on the 18 December 2025. When I followed up with their customer support I was told it not collected and I did provide them with Whatsapp screen shots that I communicated with their drivers. Petunia Makhubalo advised that it was cancelled and there is nothing they can do on their side. I did ask whose fault is it because their process failed. Buffalo Logistics did not comply with the National Consumer CPA) 68 of 2008 in South Africa promotes a fair, accessible, and sustainable marketplace by establishing national standards for consumer rights, including quality goods, fair marketing, and honest dealing, banning unfair practices like bait marketing, and creating the National Consumer Commission (NCC) for enforcement, ensuring transparency, and giving consumers rights to refunds. I belive that if I were of a fifferent race and not a Black person my matter would have been resolved. Buffalo failed to take accountability that their process failed and now I have to do back and forth email again.