Return parcel

Good day ,

Waybill number BUFEX62B***YQ

I logged in a return with shein on the 1st of November, and received an sms from Buffalo logistics informing me that they will collect the parcel within two days. I called in the following week to follow up on the process of the package being collected and to my surprise I was informed that the driver was at the gate the previous day and didn’t get a code, but I never received a call from the driver to inform me that his on the way or his by the gate. I know how these things work it’s not the first time I’ve returned a parcel

I called in again this week, and all I could get was was apologies from the agent I spoke to, even the agent I spoke to admitted that the driver was in the wrong because he was suppose to communicate with me. Can it be so hard to collect a parcel and return it?

Thursday, I received an email from the Buffalo support around 16:20 to ask for the code for the driver, again how is it the driver can communicate with the person who’s in the office whereas he can call me and ask for the code ??

I now just received an email from Buffalo support. Please see below

“Good day

Please lodge in another return , the previous one is cancelled.”

regards”

That’s the email I received, I mean look at the email no explanation whatsoever. How do I log in another return when I’m waiting for you guys to collect the parcel ?? I am not happy with your services. Can I please get someone to collect this parcel tomorrow morning.