NS
Nthabiseng S
1 reviews | Active since May 2024
09 May 2024, 15:35
Return package not collected
I registered a return package with Shein on the 16th of April 2024. As at today, 09 May 2024,my package has not been collected. I called Buffallo, emailed and send WhatsApp messages. All I get is my request is escalated! Today the consultant left me on hold as she could not resolve my issue. I honestly don't understand what is so difficult in assigning a driver to collect this package!!! Ref: BUFEX ***YQ. @buffalo, who is going to give me my refund if the 30 days is exceeded as it's about to get there now? This is so annoying
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Buffalo Couriers's replyOfficial
09 May 2024, 15:45Thank you for your message. We understand your frustration and we apologize for the inconvenience caused. We have asked an agent to contact you. BIL
Best regards,
Buffalo Couriers's reply09 May 2024, 15:45
Official
Thank you for your message. We understand your frustration and we apologize for the inconvenience caused. We have asked an agent to contact you. BIL
Best regards,
NS
Nthabiseng S's updateReviewer Update
13 May 2024, 14:57Hi. Which agent did you ask to contact me @ buffalo logistics? No one ever contacted me! I even called your customer services on Friday and as it is expected, they couldn't help me and left me holding online when I insisted a resolution vs. Being told all they can do is escalate to the warehouse and the warehouse must allocate a driver! So, yes, a month later, I'm still waiting for a driver to be assigned!!! N I ask again, since I'm a few days away from forfeiting my refund, who is going to be liable for it @buffalo logistics?@
NS
Nthabiseng S's update13 May 2024, 14:57
Reviewer Update
Hi. Which agent did you ask to contact me @ buffalo logistics? No one ever contacted me! I even called your customer services on Friday and as it is expected, they couldn't help me and left me holding online when I insisted a resolution vs. Being told all they can do is escalate to the warehouse and the warehouse must allocate a driver! So, yes, a month later, I'm still waiting for a driver to be assigned!!! N I ask again, since I'm a few days away from forfeiting my refund, who is going to be liable for it @buffalo logistics?@