Really bad service

My parcel was collected on the 01 June 2026 to be returned to Temu, The tracking no is: BUFEX***TYQ. I have reached out to Temu as there is no update regarding my package. I then called the person who picked up the package Robert Aschendof and he said that I must call sipiwe, Sipiwe does not answer his calls or whattsapp messages. Now Buffalo wants me to cancel the delivery and request a new delivery, how can I do that if the parcel was already collected from me. Buffalo is just not interested where is my package. I phoned, emailed and whattsapp but no response