Putrid, Pathetic service from Buffalo

The worst customer care, worst service ever. Palesa Leotlela works for Buffalo and FNB apparently she is telling me what's FNB procedures, yet fails to respond to any correspondence sent. I was double debited for customs, payment was not via eft I repeat not eft.

Here I was been told by Palesa and another agent from Buffalo that fnb provides a pop.

This payment was not done via eft but pay secure.

Once received email from customs we all follow the same process.

Bank statements provided, proof of payment, online banking confirmations, references numbers confirmed.

Buffalo is the worst customer service pathetic and putrid. December means out of pocket due to idiots.

Explain when I will receive my money this is a formal complaint just shut the company down its been 3 weeks I don't get responses on email I get attitudes from agents who advised they will cut the call.

I want and need my refund not excuses and *********** service delivery from its very own employees