***********, possibly *****ulent business

I paid VAT & duty via the link provided by Buffalo int logistics using the Credit card option "peach payment". The payment is not allocated and my bank can't provide proof of payment until they bank the money on Buffalo's side (it still indicates pending), it has been two days. The whatsup nr provided does not respond to a live chat and the phone call gets dropped 7 times in a row after answering. The email center keeps asking for proof of payment and the consultants at support does not understand that they need to accept and bank the money before a proof of payment can be possible.

Is there anyone at Buffalo Logistics that can be helpful at all? Or is this business not legitimate?