Poor service/poor communication

On the 24th September 2024 I ordered on Temu and my items where suppose to be delivered between 30 September 2024 - 12 October 2024 by Buffalo International logistics and until today 15th October 2024 I have not received my items.

Buffalo has had my thing since 1 October 2024, I am just told about a delay that is being investigated with no clear details. The is no communication whatsoever from them.

I am not sure if it could be my address or a backlog from them but even so in such issues you communicate with your customers to let them know and reassure them showing that not only do you value them but you also value your business.

On my app it also states that for late delivery you are going to be credit with R20 which I have also have not received until date. Because this was my first order (tasting the waters) I was very disappointed when I went through their reviews just a few days back, nothing good is being said about them.

I wish and hope that they work on themselves and understand the value of communicating.. I was very soch to learn that my items have not left the warehouse because Saturday 12 October 2024 I received an email from them which stated "Here is a shipment update for your package:

Your parcel is in transit and it will deliver shortly October 12, 2024, 5:25 pm"

This is evidence that they also lie to there clients.