Poor service, Unrealistic, Deceiving

Good morning I really don't understand why would Buffalo international logistics accept these deliveries when they know they don't deliver in certain places last week other courier company delivered my parcel to my door step but Buffalo can't now I must walk for 35 minutes to go and get my parcel from them , when they ask for business from these companies they tell them they will deliver these companies think they deliver they don't mention that they have certain areas that they don't deliver