Poor Service

Ii have been waiting for my order to be delivered since the 11th of October, then on Saturday the 12th the claimed that they came to deliver and no one was at home, I then had to reschedule my delivery for the 14th October. On the 14th I did not recieve anything. Then on the 15th my order was dispatched , then I got a notification to say that ii requested for another reschedule when I didn't. And now this morning again it's saying it's dispatched. This is very poor service and I am not happy and ii have never recieved such ****ty service from you guys before!