poor service

I received at delivery unsuccessful message at 04h00 in the morning. Needless to say there was no attempt at delivery whatsoever because the previous update hours earliers was that the package just has cleared customs and we were home at 04h00.

One day late at approximately 07h00 I receive an update that the package is scheduled for delivery. "Please ensure someone is home to accept delivery". It is now 18h45 and there ws no delivery. No response to my email or via the chat with a live agent. Pathetic service with no response to calls emails or chat. Why advise delivery unsuccessful at 04h00? I suspect this is a performance metric they are trying to bypass by claiming delivery was unsuccessful.