Poor Service and *********** Staff at Buffalo International Logistics

I purchased goods from Shein 29 September 2023, and received my Customs Notification 7 October 2023. The following day 8 October 2023 I paid the Customs Tax online, and as it was a Sunday, I waited 2 days, for the payment to reflect on Buffalo Couriers account.

However, on Wednesday 11 October 23 I haven't had a Notification that my parcel was going to be delivered. I phoned the Support Team, and spoke to Jonathan, who assured me that he will escalate it to their Accounts department, who had to clear the payment, and asked me to upload the payment advice, to enable them to update the tracking system on Shein. The update only reflected the next day 12 October 23. I further sent the Payment advice to their WhatsApp, which does not gets read, or acknowledged.

I then sent an email to their Support team, once again attaching the payment advice, with no response. The next day I phoned Buffalo Support Team again, and got hold of Katlego, who did not give me any more information other than telling me it's going to take another 48 hours for the payment to be cleared. I then contacted Shein, and asked them to intervene, and forwarded my payment advice to them as well. The Shein Support was forwarded an example of a Capitec deposit, and was told that my electronic payment should look like the Capitec deposit. I bank with FNB, and use online banking, so my payment advice will definitely not look like Capitec's!!!

Buffalo's automated system keeps on generating calls stating that the Customs Tax needs to be paid. Yesterday, the Shein tracking system was updated with " Tax not paid for a long time"

I uploaded my payment advice again, and phoned Buffalo Support again today 16 October 23, and was told by Palesa that my payment will only be confirmed by their accounts on Wednesday 18 October 23. I asked to speak to the Manager, who I was told is Chantelle, and was told they don't take calls, but that the Support Team Manager would phone me back today. It's now 16h40 and no calls were received from Buffalo Logistics.

This was once again escalated to Shein, and now the waiting game continues.