Poor service and service delivery

placed my very first international order. On 19 March 2025 I got an email and SMS stating that my package was ready to go. The next day, I received an email that the delivery attempt failed because the driver could not get hold of me. Every day after the first email, I received an email that my order was on its way. I phoned Buffalo and told them that nobody has tried to contact me, but they are not interested in what I'm telling them. agents tell me there is nothing they can do and keep on postponing the delivery date. Friends that ordered after me and were not assigned to Buffalo have received their packages, while I'm still waiting.