Poor service and arrogance

*Subject: Unacceptable Service and Arrogant Driver Behavior*

Dear Buffalo Customer Service,

I'm writing to express extreme disappointment and frustration with the delivery service I received from your driver(Mminola Mnqobi) today. The driver's behavior was unprofessional, arrogant, and unacceptable.

The driver seemed unfami**** with the area, repeatedly passing the correct roads to my location, which is clearly marked on Google Maps. When I tried to guide him, he became dismissive and rude, stating that I'm "not special" and should walk almost a kilometer like everyone else. He imp**** that others, whose addresses aren't on Google Maps, face similar expectations.

This attitude and lack of patience are likely due to the driver's eagerness to conclude his shift and attend to personal activities, possibly related to weekend plans. Regardless of the reason, such behavior is unacceptable and reflects poorly on your company.

The delay caused by your driver's incompetence and arrogance is impacting my business, as some products were expected to be delivered to customers today. I'm extremely dissatisfied with the service and consider exploring alternative courier options, such as Takealot, Ram,Fastway, or others, who seem to manage deliveries more efficiently.

I request:

1. A formal apology for the driver's behavior. 2. An explanation for the driver's actions. 3. Assurance that measures will be taken to prevent similar incidents. 4. Compensation for the inconvenience caused to my business.

My order details: [,BUFZA7DH26988DAYQ, 16/08/2025]

I expect a prompt response and resolution.

Sincerely, [Busisiwe Pata]