SM
Sachin M
1 reviews | Active since Feb 2020
15 Apr 2024, 10:08
Poor service
Good morning
I ordered and paid for my stuff on the 24th March 2024. I paid for my vat on the 27.03.2024 on the 2nd April I been sending support and the finance of Buffalo advising them I paid on my old reference number please transfer to my correct reference number. I am tired of call your call centre checking on my proof of payment each time you speak with them they are escalating to the finance department which take 24 to 48 hours not sure how it that escalation. Please can someone respond to this urgently as I am tired of Buffalo logistics . On my Shein app it is payment uploaded on the 09.04.2024 still no parcel received.
Helpful (0)
Replies (3)0
Replies (3)
Buffalo Couriers's replyOfficial
15 Apr 2024, 11:31Thank you for your message. We understand your frustration and we apologize for the inconvenience caused. Please may you send us your tracking number starting with BUFZA and one of our agents will assist you. BIL.
Buffalo Couriers's reply15 Apr 2024, 11:31
Official
Thank you for your message. We understand your frustration and we apologize for the inconvenience caused. Please may you send us your tracking number starting with BUFZA and one of our agents will assist you. BIL.
SM
Sachin M's updateReviewer Update
15 Apr 2024, 11:39Good morning
In error I made the payment on my old reference number BUFZA***YQ of R85 16 I have been sending emails to finance and support to transfer the payment to Order number BUFZA***YQ from the 02.04.2024 with no response. Your urgent feedback will be appreciated.
In error I made the payment on my old reference number BUFZA***YQ of R85 16 I have been sending emails to finance and support to transfer the payment to Order number BUFZA***YQ from the 02.04.2024 with no response. Your urgent feedback will be appreciated.
SM
Sachin M's update15 Apr 2024, 11:39
Reviewer Update
Good morning
In error I made the payment on my old reference number BUFZA***YQ of R85 16 I have been sending emails to finance and support to transfer the payment to Order number BUFZA***YQ from the 02.04.2024 with no response. Your urgent feedback will be appreciated.
In error I made the payment on my old reference number BUFZA***YQ of R85 16 I have been sending emails to finance and support to transfer the payment to Order number BUFZA***YQ from the 02.04.2024 with no response. Your urgent feedback will be appreciated.
SM
Sachin M's updateReviewer Update
17 Apr 2024, 09:43Good morning from the 15.04.2024 on my tracking screen it says tax paid. I received an email stating I will receiving my stuff by Friday 19.04.2024. How guaranteed am I to get my stuff on Friday when there is no movement of the tracking system? This is ridiculous on the 23rd April 2024 it would be exactly a month I am waiting for my parcel. If you are unable to deliver please let me. Your call centre agents needs to go for training all have the same response back log and team leaders are in a meeting. Maybe your team leaders should get out of there meetings and assist in getting peoples packages delivered in the shortest time.
Urgent feedback is needed.
Urgent feedback is needed.
SM
Sachin M's update17 Apr 2024, 09:43
Reviewer Update
Good morning from the 15.04.2024 on my tracking screen it says tax paid. I received an email stating I will receiving my stuff by Friday 19.04.2024. How guaranteed am I to get my stuff on Friday when there is no movement of the tracking system? This is ridiculous on the 23rd April 2024 it would be exactly a month I am waiting for my parcel. If you are unable to deliver please let me. Your call centre agents needs to go for training all have the same response back log and team leaders are in a meeting. Maybe your team leaders should get out of there meetings and assist in getting peoples packages delivered in the shortest time.
Urgent feedback is needed.
Urgent feedback is needed.