Poor Delivery Services/customer service

Worst first time experience that I would wish no one else on earth experiences it ....I don't even how their delivery service works but my order has been delivered, to who?, I don't know but I got an email saying it's been delivered and I haven't received my parcel it's about a month now and now I am being charged extra delivery fees for their negligence.. I'm so ****ed 😡.I don't even want that parcel anymore but I want my money back .. ****mers.