Poor delivery service

I had requested the driver to drop off my parcel with the security guards and he did not as I was not notified earlier that the parcel would be delivered, I then received an email that my parcel will be delivered within 48 hours after he had left the estate without leaving the parcel with the security guards.

He returned my parcel to the warehouse which I have no idea where it is based, I reached out to BUFFALO on the same day via email and WhatsApp and I haven't heard from them and I don't know where my parcel is at in order for me to fetch because the driver further noted that I refused to sign which is a lie.