POOR CUSTOMER SERVICE

I placed my order on the 26th of April 2024 and the following day on the 27th i updated my Adress on Shein APP, so what exactly happened is that on the 3rd of May i received a message in the morning that I'll be receiving my order on that day. so around 15:30 the courier guy from buffalo called me and he was in the wrong Adress so, i said to him let me give you my address so that you can deliver my order successfully. He said to me that he can't do that, he will return my order to the warehouse. I was so sad .Okay i waited for the following week, the whole week i was waiting for my parcel till today the 13th of may and today my status changed to in delivering, and guess what? they called me and said my delivery has failed, so i don't know what's wrong with this people guys honestly speaking.