POOR CUSTOMER SERVICE DAY LIGHT THEFT

I purchased BUFZA***YG from Shein on 11 November 2023 order number BUFZA***YG. On the 5 December 2023, The courier guy called me and advised that he is outside my premises , I did tell him that I will call my helper and call him back, when I called him back, the courier guy advised that he had sorted out my parcel. I was under the impression that it handed to my helper and my helper had signed for my parcel, which was not the case. Upon arriving at the premises an hour after receiving the call from the courier guy. I had found that the parcel was thrown into the yard. The parcel that was thrown into the premises was badly damaged by dogs. The courier did not hand over the items to anyone, I am disgusted. I have attached picture of how badly damaged some of the stuff I got, and due to the rain and also dogs pooh, I had to wash some of the garments and take out pics because it was badly messed. Some of the items was also not found. According to the Consumer Rights Act, I am entitled to products of satisfactory quality and no one at my premises received the item. Since the delivered goods are not, you are in breach of contract. I am writing to request a replacement of all my items. I have also sent the pictures this morning via WhatsApp and up until now, no one viewed the pics. Kindly process my request by 15 December 2023, If you wish to discuss this matter further, you can contact me on ***. The items was picked up in February, since then i have not received a refund I look forward to hearing from you.