Poor customer service by call center

They requested that I pay the taxes and levies, and on the invoice, they had the wrong delivery address. I phoned the call center to rectify this, and the agent confirmed the records were correct on their side. A very rude delivery guy called me without notice for delivery who happened to be at the wrong address, and since then, no one has been able to assist; the call center asked you to rate them without assistance. No one knows where my parcel is.