Poor customer service and selfish treatment

The driver picked up the parcel on the 16 January 2025 3 days following the return request. I awaited the refund from Temu to no avail until I made an enquiry from the driver on the 2 February 2025 after noticing the cancellation note on Temu App. Skynet staff members took me from pillar to post and were rude negligent and arrogant Eric to be specific causing unnecessary delays. Eventually following a considerate amount of time having called their offices in Bloemfontein with the landlane almost always unreachable Ansie said i must contact buffallo. Mind you i did not have any tracking information with me as they did not give me a slip whatsoever during collection and buffallo needed that information from me when i called. I was provided with tracking information once i started demanding it and it was already too late. I started contacting buffalo on the 08 April and spoke to Nhlamulo, Nkateko, Tshepo, Silokazi etc a week or so apart all of whom were escalating the query without any feedback. On Tuesday 29 April the feedback was that the driver is being assigned to return the parcel back to me because the return was cancelled and I must contact the supplier. They pretended to not know the reason for the cancellation and said the supervisors will contact me upon dispute but in vain. Mind you the time window for the return which is 90 days has expired.

Why should I contact the supplier for the parcel that was kept by Buffallo for no apparent reason for more than 3 months? Had I not enquired what was going to happen? Who must take responsibility now that everybody seems to pass the ball and I’m the one being treated like I’m insane?

Buffallo should start treating clients with respect, fairness and dignity. They failed me big time. They dont deserve not even a single star on rating. I need my refund not the parcel.