Poor customer service

We placed an order on TEMU that was supposed to be delivered by Buffalo logistics. The delivery was scheduled for 20/06/2025.

This package was allocated WRONGLY BY THE WAREHOUSE. Subsequently, the package was returned to the warehouse. On 24/06/2025 I received notification that the parcel has been dispatched. Only for it to be RETURNED AGAIN, this time, address incorrect. The parcel was dispatched at 06:39 and retuned 10:17 THE SAME DAY!!! NO attempt to contact me has been made by the driver!!!! NONE. So now I have to wait ANOTHER 24-48 hours for delivery.

Placed calls to the service centre on 24/06/2025 and CONFIRMED my address with the consultant. I phoned yesterday 26/06/2025 and CONFIRMED THE ADDRESS YET AGAIN! I had an online chat with a consultant where I confirmed the address for a THIRD Time, this time with a google maps screenshot.

The IRONY of this situation is that, not even two weeks before, we received a package from TEMU delivered by Buffalo on THE SAME DELIVERY ADDRESS

I do not easily complain, nor do I want to. I find this service from Buffalo unacceptable and extremely disappointing to say the least, seeing as all this started with the parcel being wrongly allocated BY THE DISPATCH centre.