Poor Customer service

I paid custom for goods ordered from SheIn and received notification I didn't pay ,emailed them took long time to get response,started calling consultant are not friendly not helpful do everything in the power to not giving enough information ,then received email that my query was resolved waited a week no deliver of my package.Called again was told I didn't pay customs I told consultant I did send proof of payment was told my query was resolved,I had to pay again custom the second time and followed the matter with Capitec was told money was paid into Baffalo Logistics account on the 31/5/22 and payed again 20/6/22 . Consultant rude and not helpful,takes long to answer emael,bad bad service