POOR CUSTOMER SERVICE

I had 2 parcels from China(Temu), they only delivered one parcel and sent confirmation emails that I got all my parcels. The parcel that I got was delivered on the day I was expecting the parcel they didn't deliver. I tried to reach out they're unreachable on both landline and whatsapp, I sent an email they didn't reply. I asked the driver about it and why she recorded that I got both my parcels whilst I did not, her answer was "my job is to deliver, I don't know how you'll get your parcel because I don't have it with me".