Poor customer liaison

Item: Buffalo Couriers
Rating: 1
Author: Sharol M

My mother made an online purchase and did not receive her parcel because of unclear delivery date and time. She was at work at a time and received one missed call. The delivery guys are very arrogant. We sent an email and was promised delivery on the 10th September 2025 to no show. Do you guys think we are just sitting round waiting on you? We are working and have no time for game. Your customer liaison is very poor. This was supposed to be delivers on the 5th September 2025 We want that parcel it have very important items. If you do not find the customer, you need to liaise with them promptly. Why are you keeping the parcel. Deliver it ASAP. This is unacceptable and don't send those 48hours emails. Call and arrange with the customer.

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Replies (1)

Buffalo Couriers's replyOfficial

16 Sept 2025, 12:12

Good day Joyce, Thank you for bringing this matter to our attention. We sincerely apologize for the failed delivery, the poor service you and your mother have experienced, and the frustration caused. We understand how important this parcel is and acknowledge the inconvenience that has resulted from the unclear delivery arrangements and lack of proper communication. Please be assured that we are urgently tracing the details of your parcel (Tracking Number: BUFZA7AH26286WVYQ) with our JHB DC team. One of our consultants will contact you directly to provide a clear update and arrange for immediate delivery. Once again, we are truly sorry for the delay and the unprofessional service received. Thank you for your patience while we work to resolve this matter as a priority. Kind regards,
Buffalo Logistics Customer Care Team

Buffalo Couriers's reply16 Sept 2025, 12:12

Official